Return & Refund Policy

Last Updated: August 12, 2026

Returns

We want you to be completely satisfied with your purchase from Active Lifestyle HQ.

If you are not fully satisfied with your order, you may return eligible items within 30 days of delivery for a refund or exchange.

To be eligible for a return, items must:

• Be unused and in original condition
• Include all original packaging, accessories, and manuals
• Be free from damage caused by misuse, neglect, or improper handling
• Be accompanied by proof of purchase

Non-Returnable Items

For safety and hygiene reasons, certain items may not be eligible for return, including:

• Items marked as final sale
• Gift cards
• Personalized or custom-made products
• Opened personal recovery, wellness, or hygiene-related products where applicable

Return Process

To initiate a return:

1. Contact our customer support team at support@activelifestylehq.com.
2. Provide your order number and reason for the return.
3. If approved, return instructions will be provided.

Products returned without prior authorization may not be accepted.

Return Shipping

Unless the return is due to a defective, damaged, or incorrect item, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless required by law.

We recommend using a trackable shipping service for all returns.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery with:

• Your order number
• A description of the issue
• Photos of the product and packaging

We will work to resolve the issue as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow:

• 3 to 5 business days for processing
• Additional time for your bank or payment provider to post the refund

Exchanges

We only replace items if they are defective, damaged, or materially different from what was ordered.

If you would like an exchange, please contact us before returning your item.

Order Cancellations

Orders may be canceled before shipment. Once an order has been processed or shipped, cancellation may no longer be possible.

Contact us as soon as possible if you need to cancel an order.

Refused Deliveries

Orders refused at delivery may be subject to return shipping fees and restocking fees, where applicable.

Contact Us

For questions regarding returns and refunds, please contact:

Active Lifestyle HQ
Email: support@activelifestylehq.com
Website: www.activelifestylehq.com